About this policy
DJR Conveyancing is a division of DJR Lawyers Pty Ltd (ABN 83 638 060 634). We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, disclose and protect your personal information.
What we collect
- Contact details you give us: name, email, phone and enquiry details.
- Quote details: transaction type, state, council and property type.
- Matter information needed to act on your property transaction, including identity verification and property and contract details.
- Website usage data collected through analytics cookies, such as pages viewed and device type.
How we use it
To respond to enquiries, prepare quotes, carry out your conveyancing matter, verify identity as required by law and electronic settlement rules, follow up quotes you request, and improve our website.
Who we share it with
- Our email and document systems (Microsoft 365).
- Our practice management and client portal system (LegalCRM Hub).
- Electronic settlement and search providers (for example PEXA, title and council search agencies) and identity verification providers.
- Other parties to your transaction, such as the other side's representative, your lender and your real estate agent, as needed to complete it.
- Analytics providers (Google Analytics via Google Tag Manager).
Some providers may store data outside Australia. Where this happens, we take reasonable steps to make sure your information is protected.
Cookies and analytics
We use cookies to understand how visitors use our website. You can disable cookies in your browser settings.
Security and retention
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep matter records for the period required by legal practice record-keeping obligations, then destroy or de-identify them securely.
Access, correction and complaints
You can ask to access or correct your personal information, or make a privacy complaint, by contacting us at info@djrconveyancing.com.au or 0417 274 441. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).
Data breaches
We will respond to any eligible data breach in line with the Notifiable Data Breaches scheme.